Coaching a participant in a conversation

ABSTRACT

Embodiments herein include a NLP application used to coach a participant who violates a social norm during a conversation. For example, the NLP application can evaluate the textual representation of the conversation to determine if the participant is exhibiting a characteristic of autism or other medical disorder which violates a social norm, and if so, inform the participant. Once a characteristic of autism is identified, a coaching application may output text that informs the participant what particular characteristic he is exhibiting—e.g., the participant is ignoring an attempt by another participant to change the topic of the conversation. In addition to providing notice, in one embodiment, the coaching application suggests a corrective action to the participant. For example, if the participant fails to provide an appropriate response to an emotional statement, the coaching action may suggest a sympathetic statement.

BACKGROUND

The present invention relates to natural language processing, and morespecifically, to evaluating textual conversation to coach a participantin that conversation.

Natural language processing (NLP) is a field of computer science,artificial intelligence, and linguistics concerned with the interactionsbetween computers and human languages. To interact with users,natural-language computing systems may use a corpus of documents that isparsed and annotated. For example, the computing system may identify ananswer to a question based on models generated from annotations and/orthe documents in the corpus.

SUMMARY

Embodiments described herein include a method, a system, and computerprogram product for coaching a participant in a conversation. Themethod, system, and computer program product receive information from adiagnosis system indicating that a contribution to the conversation madeby the participant exhibits a characteristic of a medical disorder basedon evaluating text of the conversation using a machine learning model.The method, system, and computer program product transmit a notice tothe participant indicating the contribution to the conversation by theparticipant is characteristic of the medical disorder.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

FIG. 1 is a block diagram illustrating a system for identifying symptomsof autism using textual conversations, according to one embodiment.

FIG. 2 illustrates a method for diagnosing autism by evaluating atextual conversation using a machine learning model, according to oneembodiment.

FIG. 3 illustrates a method for training a diagnosis system to diagnosisautism, according to one embodiment.

FIG. 4 illustrates a method for evaluating a textual conversation usingthe machine learning model, according to one embodiment.

FIG. 5 is a block diagram illustrating a system for providing adiagnosis from evaluating a textual conversation, according to oneembodiment.

FIG. 6 is a block diagram illustrating a system for providing coachingto a participant in a conversation exhibiting a symptom of autism,according to one embodiment.

FIG. 7 illustrates a method for coaching a person exhibiting a symptomof autism, according to one embodiment.

FIG. 8 illustrates a method for training a diagnosis system to identifya symptom of autism being exhibited in a conversation, according to oneembodiment.

FIGS. 9A and 9B illustrate graphical user interfaces coaching a personexhibiting a symptom of autism during a conversation, according toembodiments.

To facilitate understanding, identical reference numerals have beenused, where possible, to designate identical elements that are common tothe figures. It is contemplated that elements disclosed in oneembodiment may be beneficially utilized on other embodiments withoutspecific recitation.

DETAILED DESCRIPTION

Embodiments herein describe techniques for identifying a characteristicof autism spectrum disorder using a computing system. Autism spectrumdisorder (“ASD” or “autism”) is a range of complex neurodevelopmentdisorders, characterized by social impairments, communicationdifficulties, and restricted, repetitive, and stereotyped patterns ofbehavior. A hallmark feature of autism is impaired social interaction.

In one embodiment, the computing system provides evaluates content of aconversation to determine a probability that the participant exhibits atleast one characteristic (or symptom) of autism. To provide the measureof probability (e.g., a diagnosis), the computing system includes adiagnosis system that performs a training process using natural languageprocess (NLP) techniques to generate a machine learning (ML) model whichis then used to evaluate a textual representation of the conversation.To generate the model, the diagnosis system may evaluate conversationslabeled as exhibiting a feature of autism as well as conversations thatdo not. Using an NLP application, the diagnosis system may annotate thebaseline conversations and identify features that are used to identifythe characteristics of autism. The application then generates themachine learning (ML) model which provides weights used to evaluate theresults of performing natural language processing on otherconversations.

For example, once trained, the diagnosis system can use the model todetermine whether a participant in a conversation is exhibiting one ormore characteristics of autism. For example, the system may process atextual representation of a conversation to identify one or morefeatures. By evaluating the content and features derived by naturallanguage processing, the diagnosis system determines a likelihood that aparticipant in a conversation evaluated using the model falls on theautism spectrum.

In another embodiment, the diagnosis system coaches an individualparticipating in a conversation by providing feedback about statementsor patterns of behavior that may violate a social norm. For example,while the conversation is ongoing, the diagnosis system can evaluate atext version of the conversation to determine if the participantexhibits a feature of autism (e.g., violates a social norm). If so, thediagnosis system informs the participant. Using a chat room as anexample, two (or more) parties may communicate using text statements.The system can monitor the statements made by a first participant andresponses from other participant. If the diagnosis system determinesthat the content of messages exchanged between the first participant andothers reflect or exhibit a characteristic of autism, a coachingapplication may generate a message notifying the first participant whatparticular characteristic was observed by the system—e.g., that thefirst participant is resisting or ignoring an attempt by anotherparticipant to change the topic of the conversation or that the firstparticipant appeared to have not perceived an emotional aspect of amessage from another participant. More generally, the coachingapplication may notify the first participant that the conversation isexhibiting a characteristic of autism. The coaching application may alsosuggest a corrective action to the participant. For example, if theparticipant fails to provide an appropriate response to an emotionalstatement made by another participant in the conversation (e.g., “My petdied yesterday”), the coaching application may suggest a sympatheticresponse to the participant (e.g., “I'm sorry to hear that”). Doing soboth improves the quality of the interaction for the first participantas well as provides the first participant with the tools to better learnto recognize certain conversation patterns as well as to betterrecognize conversational cues when interacting with others.

FIG. 1 is a block diagram illustrating a networked system 100 foridentifying characteristics of autism using conversation text, accordingto one embodiment. The networked system 100 includes a computing system102, input device 122, and output device 124. The computing system 102may also be connected to other computers via a network 130. In general,the network 130 may be a telecommunications network and/or a wide areanetwork (WAN) such as the Internet.

The computing system 102 includes a processor 104 connected via a bus120 to a memory 106, a network interface device 118, a storage 108, theinput device 122, and the output device 124. Although shown as a singledevice, in other embodiments, the computing system 102 may include anetwork of distributed computing resources such as computing resourcesin a data center or in a cloud computing environment. The computingsystem 102 is generally under the control of an operating system (notshown) which can be any operating system capable of performing thefunctions recited herein. The processor 104 is representative of asingle CPU, multiple CPUs, a single CPU having multiple processingcores, and the like. The memory 106 may include one or more randomaccess memory modules that exist at multiple levels of a memoryhierarchy and can range from high speed registers and caches to lowerspeed DRAM chips. The network interface device 118 may be any type ofnetwork communications device allowing the computing system 102 tocommunicate with other computing systems via network 130.

The storage 108 may be a persistent storage device. Although the storage108 is shown as a single unit, the storage 108 may be a combination offixed and/or removable storage devices, such as fixed disc drives, solidstate drives, or removable memory cards. Memory 106 and storage 108 maybe part of one virtual address space spanning multiple primary andsecondary storage devices.

As shown, memory 106 contains a diagnosis system 112 which is configuredto perform natural language processing on received text and process thattext using a ML model 116. Diagnosis system 112 includes a trainingmodule 126 and an execution module 128. The training module 126configures the diagnosis system 112 to identify symptoms, features, orpatterns of behavior in the conversations of an individual whichindicate a participant may fall on the autism spectrum. As describedbelow, the training module 126 uses a set of training examples togenerate the ML model 116 (e.g., a statistical model). In turn, theexecution module 128 evaluates a conversation history of an individualto determine a measure of probability that the individual falls on theautism spectrum.

As shown, storage 108 contains ontology 110, training data 114, featurestore 115, and ML models 116. Ontology 110 provides a structuralframework for organizing information. In one embodiment, ontology 110formally represents knowledge as a set of concepts within a domain, andthe relationships between those concepts. Using ontology 110, thediagnosis system 112 can identify related topics in a conversation,identify when participants in a conversation are discussing differenttopics, identify patterns, and the like, which can be useful whenidentifying characteristics of autism.

Training data 114 is a body of information used by the training module126 to configure the diagnosis system 112. In one embodiment, trainingdata 114 includes a collection of conversations that exhibit a givencharacteristic, symptom or pattern of behavior of autism. The trainingdata 114 may also include a collection of conversations labeled as notexhibiting such characteristics or features. In addition to stipulatingwhether the conversations do or do not exhibit characteristic of autism,the conversations may also be labeled to inform the diagnosis systemwhat particular characteristic(s) or symptom of autism is exhibited inthe conversation—e.g., a participant in the conversation ignores theattempts of another participant to change the topic of conversation orignores an emotional statement but this is not a requirement. That is,by processing the training data, the diagnosis system 112 is able toidentify the characteristics of autism automatically.

In this example, the training data 114 may include annotations 117 thatprovide metadata corresponding to the conversations. As the trainingdata 114 is evaluated, training module 126 uses the annotations 117 torepresent identified patterns, behaviors, topics of the conversations,and the like. In turn, the training module 126 may use the annotations117 and the training data 114 to generate features saved in the featurestore 115. During training, the ML model determines a set of weightsreflecting how strongly a given feature of a conversation (alone orrelative to others) should contribute to an overall likelihood that aparticipant to the conversation should be diagnosed as falling on theautism spectrum.

In one embodiment, the training module 126 is not informed of anyparticular feature of collections of conversations in the training data114. Instead, each conversation is labeled as containing characteristicsof autism and which do not. From the training data 114, the trainingmodule 126 generates ML model 116 using the annotations 117 and features115 of the conversations. As noted, the ML model 116 may include a setof weights related to features (or groups of features) that can be useddiscriminate between conversations with a participant falling on theautism spectrum and conversations that do not. In turn, the executionmodule 128 evaluates a conversation to identify the features of thatconversation evaluated by the model 116.

Although depicted as a database, ontology 110, training data 114,feature store 115, and ML models 116 may take any form sufficient tostore data, including text files, xml data files, and the like. In oneembodiment, the ontology 110 is part of the corpus 114. Althoughdepicted as residing on the same computer, any combination of thediagnosis system 112, the ontology 110, training data 114, feature store115, and ML models 116 may reside on the same or different computingsystems.

The input device 122 may be any device that enables a user tocommunicate with the computing system 102. For example, a keyboardand/or a mouse may be used. The output device 124 may be any device forproviding output to a user of the computing system 102. For example, theoutput device 124 may be any display screen (e.g., a standalone orwearable display device) or set of speakers. Although shown separatelyfrom the input device 122, the output device 124 and input device 122may be combined. For example, a display screen with an integratedtouch-screen.

FIG. 2 illustrates a flow chart 200 evaluating conversations to diagnosea conversation participant as falling on the autism spectrum, accordingto one embodiment. At step 205, the training module constructs an MLmodel to predict a likelihood that a conversation participant falls onthe autism spectrum. For example, the training module receives textualconversations (i.e., training data) labeled as an example ofconversations which exhibit characteristics of autism. The training datamay also include conversations labeled as examples of conversations thatdo not exhibit a characteristic of autism. For example, difficulty inrecognizing when a person is trying to change a topic of a conversationis one characteristic of autism. Similarly, a pattern of behavior ofonly discussing a specific topic is a sign of autism, especially whenresponses co-participant indicate a lack of interest in that topic. Thatis, a person on the autism spectrum may continue to talk about onesubject despite another participant in the conversation attempting tochange the topic of conversation. However, if participants in aconversation continually change topics, even where one person keepsreturning to a given topic, it is not necessarily a sign of autism whereother participants are generally engaged in the same topics at any giventime. The training data may include baseline conversations that coverboth of these examples.

By comparing the training examples, the training module identifiesfeatures about the conversations such as how many times the topic waschanged, how many times a topic was mentioned, whether the participantswere talking about the same topic, whether a question asked by oneparticipant was ignored by the other participant, whether there was agap in the conversation, etc. Some features (or combinations offeatures) may be predictive of autism. For example, just because a topicof the conversation changes, alone, is not a sign of autism. However,the training module may determine weights for this feature and otherfeatures, indicating how strongly changes in a topic of conversation (orhow many changes in conversation) and whether participants followchanges or return to a prior topic, etc., should contribute to alikelihood that a given participant falls on the autism spectrumdisorder. That is, the training module determines a set of weights forthe features (and combination of features) to construct the MLmodel—e.g., features with greater weight correspond to a higherlikelihood that the participant is exhibiting a characteristic ofautism.

At step 210, the diagnosis system receives text content of aconversation to evaluate. In one embodiment, the conversation is a textdocument sent to the computing system 102 shown in FIG. 1 forprocessing. In other embodiments, the computing system 102 could receivean audio or video file and perform voice recognition techniques togenerate a transcript of the conversation processed by the executionmodule. Furthermore, the diagnosis system may receive live conversationsor pre-recorded conversations.

At step 215, the execution module evaluates the received conversationusing the ML model to determine whether the participant exhibits one ormore characteristics of autism. In one embodiment, the execution moduleuses a pipeline to process the received text and to generate featuresusing similar natural language processing techniques as those used bythe training module. These features can then be evaluated using the MLmodel. For example, if the conversation includes many features with highweights in the model (e.g., the features are indicative of multiplecharacteristics of autism), a diagnosis score is increased. In contrast,if the features identified by the execution module are assigned lowweight in the model, the diagnosis score may be decreased (or isunchanged). Further, the ML model may consider the number of times afeature appears in the processed conversation—e.g., a feature with a lowweight may have a large affect on the diagnosis score if it appears manytimes in the conversation. Generally, the execution module uses the MLmodel to determine if the features of the received conversation are moresimilar to the features of the training data that exhibits autism ormore similar to the training data that does not exhibit autism.

Furthermore, the execution module may generate a diagnosis score for oneor more participants in the conversation. For example, a user mayspecify which participants should be evaluated by the diagnosis system.Alternatively, the execution module may identify the differentparticipants in the conversation (e.g., using user names, voicecharacteristics, formatting of the received data, and the like) andgenerate a diagnosis score for each participant separately.

The diagnosis score may indicate a measure of probability that aparticipant falls on the autism spectrum. In one embodiment, thediagnosis score may also include a score indicating a measure ofconfidence in the diagnosis score. For example, after processing thereceived conversation, the execution module may provide a percentage asthe diagnosis score which indicates how certain the diagnosis system isthat the person is autistic, or at least, exhibits one or morecharacteristics of autism. The confidence of the diagnosis score mayvary based on any number of factors such as the adequacy of the trainingdata, the number of features identified, the length of the receivedconversation, the quality or scope of the received conversation, and thelike. For example, if the received conversation is only about one topic,a confidence score (which may be separate from the diagnosis score) maybe lower than a conversation between a participant and a trainedprofessional who is purposely changing the topic to test how theparticipant responds.

FIG. 3 illustrates a method 300 for training a diagnosis system todiagnosis autism, according to one embodiment disclosed herein. Method300 generally corresponds to actions performed as part of step 205 ofmethod 200. At step 305, the training module receives training data thatincludes text conversations labeled as exhibiting, or not exhibitingcharacteristics of autism. These baseline conversations may have beenselected and labeled by subject matter experts (e.g., medicalprofessionals specializing in behavioral analysis and neurologicaldisorders). Thus, by evaluating features in the conversations using NLPtechniques, the training module can develop a ML model that can classifyother conversations as exhibiting the features, symptoms, or patterns ofbehavior related to autism reflected in the training examples.

At step 310, the training module includes an NLP application thatannotates the baseline conversations to indicate a variety of features.For example, the NLP application may annotate with parts of speech,normalize and relate terms in the conversation using ontologies,identify clauses, phrases, sentences, sentence types, and other units ofconversation as well structures and relationships among the units ofconversation. The NLP application may also label units of conversationwith topics, subjects, or concepts, measures of sentiment, measures ofagreement, measures of shift in topic, etc. More generally, the NLPapplication may evaluate the baseline conversations to identify topicsof conversation, which participants spoke each unit of conversation,emotional statements, questions asked by a participant, answers given inresponse to questions, and the like.

In one embodiment, the NLP application uses the ontology 110 shown inFIG. 1 to annotate the conversations. Because different words may relateto the same topic, the training module can use the ontology to determineif the participants are discussing the same topic or different topics.For example, one participant in a conversation may mention locomotiveswhile another participant uses the term steam engine. Using the ontologyand the NLP application, the training module can nonetheless determinethat the participants are discussing the same topic—i.e., trains. Ofcourse, this is only one use of the ontology, and in other embodiments,the ontology may be used to identify emotional statements, whether aparticipant answered a questions, and the like.

At step 315, the training module generates features using the baselineconversations and the annotations. The features may be patterns orbehaviors identified in the baseline conversations. For example, thetraining module may provide annotations that indicate that a participanthas discussed trains at ten different points in the conversation. Basedon the annotations, the training module may identify a feature thatindicates a subject was repeated 10 times by a participant. In thisexample, this feature identifies a pattern or behavior (e.g., a repeatedtopic) that is abstract from a particular topic which can then be usedto describe a generic pattern or behavior (e.g., repeating a topic)rather than a specific pattern or behavior (e.g., talking about trainsrepeatedly). Another example includes a feature identifying a portion inthe conversation where one participant mentions one subject (e.g.,trains) a second participant then introduces a different subject (e.g.,airplanes) which may be related or completely unrelated to the currenttopic. However, despite the attempts to change the subject, theparticipant continues to discuss the original subject (e.g., trains). Inresponse, the training module generates a feature that indicates theparticipant resisted or ignored a change in the topic of conversation.

Other features that the training module can recognize using NLPtechniques is one participant failing to respond to an emotionalstatement made by another participant, being unresponsive to questions,or unusual gaps in the conversation. Of course, the training moduleidentifies features in the baseline conversations regardless of whethera given feature correlates to a characteristic or pattern of behaviorrelated to autism. That is, the training module may identify featuresthat are not indicators of autism.

At step 320, the training module generates the ML model by deriving aset of weights for features (and combination of features) identified inthe training set by the NLP application. As mentioned, the trainingmodule may determine features and then weight these features using theML model. For example, if the training module identifies a feature thatindicates a participant dominated a conversation in a baselineconversation that does exhibit a characteristic of autism, but alsofound that same feature in a baseline conversation that does not exhibita characteristic of autism, the training model may derive a low weightto the feature in the ML model. Conversely, if the training moduleidentifies a feature in a baseline conversation that does exhibit acharacteristic of autism that is not found in any of the baselineconversations that do not exhibit characteristics of autism, thetraining module may derive a greater weight to this feature in themodel. Stated differently, if a particular feature identified using NLPtechniques is found only (or predominantly) in the baselineconversations that do exhibit characteristics of autism, the trainingmodule determines this feature is likely a characteristic of autism andderives a greater weight to this feature relative to a feature that isfound in both types of baseline conversations, or features found only inconversations that do not exhibit characteristics of autism. As anexample, in both types of conversations, the training module mayidentify features where the topic of conversation changes, and thus,this feature is derived a lower weight. However, if a feature indicatingthat each time a participant introduced a new topic the otherparticipant continued to discuss the same topic is only found in thebaseline conversations exhibiting a characteristic of autism, thisfeature is given a greater weight.

In one embodiment, the training module may assign weights to individualfeatures, as well as a combination of features, in the ML model whichaffect how the identified features affect the diagnosis score. Forexample, a feature that indicates a topic was changed in a conversationmay be given a low weight, and thus, a smaller affect on the diagnosisscore. However, this feature combined with another feature indicatingthat a participant ignored the change in topic may be given a greaterweight. That is, the ML model may include weights for groups of featuresin addition to weights for individual features.

Advantageously, the training module does not need to be told whatfeatures are indicative of the characteristics of autism. Instead, byweighting features in the ML model, the training module independentlydetermines the features that correspond to characteristics of autism andthose that do not. Thus, the diagnosis system can identify the wellknown characteristics of autism (i.e., resisting topic changes, failingto answer questions, not recognizing emotional statements, etc.) as wellas identify more subtle characteristics that may be overlooked by amedical professional or unknown to many medical professionals. Forexample, a given individual may not exhibit easily recognizedcharacteristics but exhibit more subtle characteristics. If a medicalprofessional is trained to recognize only the more well-known symptoms,the patient may be misdiagnosed. The diagnosis system, on the otherhand, can identify all of the symptoms (assuming these symptoms areexhibited in the training data) and consider them as a whole using theweights in the ML model. For example, as discussed later, even if aparticipant in the conversation does not exhibit well-known symptoms,the ML model generated using method 300 may still accurately identifythat the participant should be diagnosed as falling on the autismspectrum.

FIG. 4 illustrates a method 400 for the ML module to evaluate aconversation, according to one embodiment. Note, method 400 generallycorresponds to step 215 of method 200. At step 405, the execution moduleannotates the conversation received at step 210 of FIG. 2. Unlike thetraining data, the conversation is not labeled to indicate whether theconversation exhibits characteristics of autism. At step 410, theexecution module annotates the conversation to identify metadatacorresponding to the text. In one embodiment, the annotations andnatural language processing generally corresponds to the same activityperformed using the training examples (e.g., performed by the trainingmodule at step 310 of FIG. 3). For example, the execution module may usethe same NLP techniques to process the conversation and identify topicsof conversation, the participant who wrote or spoke the portion of theconversation, emotional statements, questions asked by a participant,answers given in response to questions, and the like. Additionally, theexecution module may use the ontology 110 shown in FIG. 1 to identifyterms corresponding to the same topic, identify emotional statements,etc.

At step 410, the execution module identifies features in theconversations using the annotations. Generally, the NLP techniques usedby the training module to identify the features in the baselineconversations may also be used here. The execution module using NLPtechniques to identify features in the text of the receivedconversation. Like the training module, the execution module may searchfor any pattern or behavior as a feature without regards to whetherthese features are related to autism. As such, any NLP techniques may beused to identify features. However, one advantage of using NLPtechniques to diagnose autism is that these techniques excel atidentifying patterns and behaviors (i.e., features) in text. Using theembodiments described herein, the execution module can identify thefeatures in the received text and then use the ML model to determine thediagnosis score, based on the specific features present in aconversation

At step 415, the execution module processes the features identified fromthe received conversation using the ML model. Specifically, ML modelapplies the weights learned during training to the features andcombinations of features to determine a diagnosis score that theconversation has a participant with autism. Because the weights in theML model are generated using the baseline conversations in method 300,by using the ML model, the execution module determines whether thepatterns and behaviors in the received conversation have more in commonwith the patterns and behaviors in the baseline conversation that doexhibit characteristics of autism, or the patterns and behaviors in thebaseline conversations that do not exhibit characteristics of autism.More specifically, the weights of the ML model determine how theobserved features (and combinations of features) should contribute to alikelihood that a participant has autism.

In one embodiment, if a feature identified at step 410 does not have acorresponding weight in the ML model, the execution module may ignorethe feature. That is, the feature does not contribute to the likelihood.Alternatively, the execution module may compare the feature to otherfeatures that are assigned weights in the ML model and assign theaverage of those weights to the feature that are most similar.

At step 420, the execution module determines the likelihood aparticipant in the conversation is autistic, or at least, that theconversation pattern exhibits a characteristic of autism. In oneembodiment, the execution module may combine the weights identified atstep 415 to determine a diagnosis score—e.g., the features and weightsyield a diagnosis score. Because the ML model may assign greater weightto features that are found only in the baseline conversations thatexhibit characteristics of autism, if the features identified at step410 are the same as these features, the combined weight and diagnosisscore increases. Conversely, if the features identified at step 410 arethe same as features that are found in both types of baselineconversations or only in the baseline conversations that do not exhibitautism, the combined weight and diagnosis score decreases.

In one embodiment, the diagnosis score indicates a likelihood aparticipant in the conversation falls on the autism spectrum. Thispercentage may be directly correlated with the combined weight. Stateddifferently, as more features (or combination of features) identified atstep 410 match the features identified by method 300 as corresponding tothe characteristics of autism, the combined weight of the featuresincreases. The greater the combined weight, then the higher thepercentage of the diagnosis score indicating that the participant hasautism. Additionally, the percentage and the combined weight mayconsider that some features (or characteristics of autism) are strongerindicators of autism than other features (or characteristics). Forexample, if the training module processed five baseline conversationsthat all exhibited characteristics of autism, the ML model may assigngreater weight to a feature identified in all five of theseconversations (assuming that feature was not also found in the baselineconversations that do not exhibit autism) relative to a featureidentified in only one or two of the conversations. Thus, if at step410, the execution module identifies the same feature in the receivedconversation that was in all five baseline conversations, that featureis given a greater weight and would increase the percentage score andthe confidence in the diagnosis relative to identifying a feature foundin only one or two of the baseline conversations exhibiting signs ofautism. Nonetheless, a participant who may not exhibit the primary orwell-known characteristics of autism (which may be assigned the greatestweight in the ML model) may still be correctly diagnosed if he exhibitsmany of the lesser known characteristics (which may have lower weights).

In one embodiment, the diagnosis score may be used as the primarydiagnosis for a patient in order to determine a treatment plan.Alternatively, the diagnosis score may be used to supplement or providea second opinion for a patient that has already been diagnosed by amedical professional. In yet another example, the diagnosis score may beused to screen patients to determine whether they should then see aspecialist in the field of ASD. For instance, only the patients thathave a diagnosis score in a predetermined range are referred to aspecialist while those outside of this range are not.

In one embodiment, in addition to providing the diagnosis score, theexecution model may generate a confidence score that provides anestimated accuracy of the diagnosis score independent of the diagnosisscore. For example, as the length of the conversation increases, theconfidence score may increase. Or the confidence score may changeaccording to the number of features identified at step 410. Stateddifferently, the confidence score depends on the amount of data and thequality of the data in the received conversation. If the executionmodule was not able to identify many features, regardless of how thosefeatures are weighted, the execution module may decreases the confidencescore indicating the sample size (i.e., the text of the conversation)was too small or the type of conversation was not well suited forperforming the analysis described herein.

Furthermore, although the embodiments described above are explained inthe context of autism, the diagnosis system may also be used to identifyother medical disorders (e.g., neurodevelopment disorders, socialdisorders, mental disorders, etc.) that can be diagnosed by ingestingand processing text. That is, instead of receiving baselineconversations that exhibit signs of autism, the training module cangenerate a ML models for a different disorder by receiving baselineconversations that do (and do not) exhibit characteristics of thedisorder. These ML models may be used as described above to processconversations with participants that have not yet been diagnosed.

FIG. 5 is a block diagram illustrating a system 500 for providing adiagnosis from evaluating a textual conversation, according to oneembodiment disclosed herein. As shown, system 500 includes audiocapturing device 505, text capturing device 510, ancillary systems 515,computing device 102, and output device 124. The audio capturing device505 may be a video or audio recorder that captures a conversationbetween two or more participants—e.g., camcorder, tape recorder, voicerecognition system, etc. In one embodiment, audio capturing device 505includes an audio translation module that translates the captured audiointo a textual representation of the conversation which is thentransmitted to the computing system 102 for diagnosis. In otherembodiments, this audio to text translation is performed on thecomputing system 102.

The text capturing system 515 may be chat monitor, short message service(SMS) monitor, instant messaging system monitor, and the like thatcaptures the conversation between two people that may occur usingelectronic devices—e.g., computing, mobile phone, tablet, etc. The textcapturing system 515 compiles the conversation between two or moreparticipants over the electronic devices and transmits the conversationto the computing system 102 for diagnosis as described above.

In addition to monitoring textual conversations, the computing system102 may also consider information provided by the ancillary systems 520when diagnosing a participant in a received conversation. For example,the ancillary systems 520 may include a video detection system thatmonitors the eyes movements of the participants during the conversation.Because some signs of autism cannot be captured in textualconversations—e.g., repetitive movements, poor eye contact, or gaps inconversations (assuming the audio capturing device or text capturingsystem do not provide timestamps with the textual conversation)—theancillary systems 520 may provide this information to the computingsystem 102 which can use the information to alter the diagnosis scoregenerated using the ML model. For example, one ancillary system 520 maytrack the body movements of the participant while another system 520determines if there are gaps in the conversation. In this manner, thenatural language processing performed by the computing system 102 may becombined with other detection systems for identifying additionalcharacteristics of autism.

As shown, output device 124 includes a display screen 525 which displaythe diagnosis score 530 generated by the execution module on thecomputing system 102. In addition to outputting the diagnosis score 530,the display screen 525 may also output the confidence score (ifcalculated) as well as a list of the features found in the conversationthat were weighted the heaviest by the ML model. In this manner, theperson viewing the screen 525 can see the basis of the diagnosis—i.e.,which features were identified as being characteristics of autism.Instead of using the display screen 525, in another embodiment, thediagnosis score may be given using audio means—e.g., speakers,headphones, etc.

FIG. 6 is a block diagram illustrating a system 600 for coaching aparticipant in a conversation regarding certain conversation pattern,according to one embodiment. System 600 includes computing system 102,network 130, input device 122, and output device 124 which weredescribed in detail in FIG. 1. The computing system 102 includes memory106 and may include storage elements such as an ontology, feature store,training data, and ML models (not shown) to perform and execute adiagnosis system 602.

Memory 106 also includes coaching application 605 which monitors aconversation between at least two participants and provides a notice toa participant when he exhibits a characteristic of autism during theconversation. For example, the diagnosis system 602 may detect that theparticipant resisted or ignored an attempt by another participant tochange the topic of conversation, failed to answer a question, or didnot recognize an emotional statement. In response, the coachingapplication 605 causes the computing system 102 to output the notice tothe participant which identifies his mistake. For example, if theconversation is occurring in a chat room, the coaching application 605may launch a pop-up that says “John is trying to change the subject fromtrains to planes.” The participant can then use this notice to modify oradapt his behavior. In one embodiment, in addition to providing thenotice, coaching application 605 suggests a socially appropriate actionto the participant. Continuing the example of above, the application 605may include in the pop-up the statement: “Suggestion: Tell Johnsomething that interests you about planes.” Thus, the coachingapplication 605 can help the participant to recognize conversationpatterns that may not conform well with expected social norms. Note, thecoaching application 605 may be used to notify conversation participantsof certain disruptive patterns of conversation.

The coaching application 605 includes a symptom database 610 that isused to identify symptoms using information provided by the diagnosissystem 602. Note, diagnosis system 602 generally corresponds to thediagnosis system 112 in FIG. 1. Thus, diagnosis system 602 includes anexecution module used to identify conversation patterns. Once a ML modeldetermines to classify a conversation as exhibiting a characteristic ofautism, the coaching application 605 may correlate a sequence offeatures identified by the diagnosis system with symptom database 610 toprovide an explanation of that symptom when notifying the participant.Stated differently, the symptom database 610 helps the coachingapplication 605 to translate the features identified by the diagnosissystem 602 into a statement that can be understood by the participant.

The coaching application 605 also includes suggested actions 615 whichthe application 605 can suggest to the participant. This list mayinclude different actions for different symptoms as well as differentcontexts. For example, the coaching application 605 may suggest adifferent suggested action when the participant fails to answer aquestion then when the participant fails to show sympathy.

Although FIG. 6 illustrates the diagnosis system 602 and the coachingapplication 605 being located on the same computing system 102, this isnot a requirement. In other embodiments these applications may be hostedon different computing systems—e.g., the diagnosis system 602 may belocated on computers in a data center (e.g., a cloud service provider)while the coaching application 605 is located on a local computingdevice of one of the participants.

While, the coaching application may be used to notify a conversationparticipant that the conversation is exhibiting characteristicsgenerally related to certain autistic patterns of communication,particularly characteristics where an individual with autism hasdifficulty recognizing social cues or norms about topics, responses,gaps, etc., the coaching application is not limited to such. Forexample, the diagnosis system 602 and coaching application 605 may beused to detect and inform a participant that he is exhibiting acharacteristic of other medical disorders, whether mental or social.Further, the diagnosis system 602 and coaching application 605 may beused to identify and help individuals adjust communication patternsarising out of inexperience or poor social habits or skills. Forexample, a participant just learning a language (e.g., English) may misssocial cues that a person with more experience would recognize. Thediagnosis system 602 can be configured to recognize these social cueswhile the coaching application 605 notifies the participant when hisbehavior does not conform to a social norm. For example, the participantmay not recognize that the other participant is trying to end theconversation. In response, the coaching application 605 notifies theparticipant that statements that seek to extend the conversation mayviolate a social norm. Thus, although the examples herein discloseconfiguring the diagnosis system 602 and coaching application 605 fordetecting characteristics of autism, these applications may also be usedto detect a variety of communication patterns regardless of whether aconversation participant falls within the autism spectrum, does not knowor does not have the skills to conform to the social norm, or because hehas developed poor social habits.

FIG. 7 illustrates a flow chart 700 for coaching a participant in aconversation regarding certain conversation patterns, according to oneembodiment. At step 705, the diagnosis system receives text of aconversation between multiple participants. In one embodiment, theconversation is an ongoing conversation between the participants. Forexample, the textual conversation may be captured from SMS messages,instant messaging applications, emails, streaming audio or video data,and the like. Even though the conversation is still ongoing, thediagnosis system may receive data that is somewhat delayed. For example,it may take a few moments for the audio being captured to be translatedinto text or to be received at the diagnosis system. Nonetheless, inthis situation, the coaching application is still considered asproviding coaching in real time for the ongoing conversation.

The diagnosis system may receive portions of the ongoing conversation inchunks or batches. For example, each time a participant sends a SMSmessage, the message may also be forwarded to the diagnosis system. Toforward the messages, the computing device that is used by one of theparticipants in the conversation may include a local application thatmonitors the conversation and forwards updates to the diagnosis system.In another example, a chat room server may include an application whereevery time a participant in the conversation sends a chat message to theother participants, the application forwards the updated message to thediagnosis system. In this manner, the diagnosis system can receive realtime data which can be used to provide up-to-date feedback to aparticipant who is exhibiting a characteristic of autism.

In one embodiment, the diagnosis system may process only a portion ofthe conversation—e.g., only the last five minutes of the conversation orthe last five SMS messages or chat entries. Because the coachingapplication may be focused on giving feedback regarding participants'current behavior in the conversation, in this example, the applicationevaluates the recent data and excludes prior portions of theconversation.

At step 710, the diagnosis system identifies characteristics generallyrelated to certain autistic patterns of communication, being exhibitedby a participant in the conversation. Stated generally, the diagnosissystem can identify when a participant violates a social norm;particularly norms for conversations some individuals on the autismspectrum have difficulty recognizing or formulating a sociallyappropriate response. In one embodiment, the diagnosis system uses themethod 200 illustrated in FIG. 2 to train a model that can accuratelyidentify conversations which exhibit such characteristics. For example,the diagnosis system may first use a training pipeline that receivesbaseline conversations labeled as exhibiting (or not exhibiting) signsof autism processed to identify features (e.g., patterns or behaviors)in the conversations. As shown in more detail in FIG. 3, the diagnosissystem compares the identified features in the baseline conversations todevelop weights for a ML model. Using the ML model, the diagnosis systemcan then process the ongoing conversation received at step 705 andidentify features that correspond to characteristics of autism.

However, method 200 is only one example of a diagnosis system that maybe used by the coaching application. While the discussion above uses NLPtechniques to label features of conversations and ML techniques to builda model that can classify a conversation based on features of thatconversation—other ML techniques could be used.

In one embodiment, the diagnosis system includes a threshold for takingaction based on a probability in the determinations made by the coachingapplication in evaluating an ongoing conversation. After processing thetext of the ongoing application, the diagnosis system may generate ameasure of probability whether the conversation pattern of a participantexhibits a characteristic of autism (or violates a social norm).Moreover, the coaching application may also reevaluate previouslyreceived portions of the conversation when generating the predictivescore (that is, the features of the conversation generated by the NLPmodel nay be updated, revised, or augmented with each received unit ofconversation). For example assume a first participant is ignoring asecond participant's attempt to change the topic of conversation. Insuch a case, the diagnosis system could monitor a most recent SMSmessage along with previously sent and received messages to determinewhat the previous topic of the conversation was, whether the secondparticipant attempted to change the topic of conversation, and whetherthe first participant is continuing to discuss the original topic. Insuch a case, the diagnosis system may determine that the conversation isnot exhibiting signs of autism, but continue to evaluate new portions ofthe conversation in context of the previous portions to determine if thepredictive score now satisfies the threshold—i.e., the applicationindicates that the conversation exhibits a characteristic of autism.

At step 715, the diagnosis system informs the coaching application thata characteristic of autism was identified. In response, the coachingapplication outputs a notice of the identified symptom to theparticipant. As mentioned above, the coaching application may use thesymptom database to provide a description of the symptom to theparticipant. That is, the database may be used to translate theinformation provided by the diagnosis system into a grammaticalstatement which is displayed to the participant. For example, the noticemay be displayed in a display screen of a computing device used toconduct the conversation (e.g., a GUI for a chat or SMS messagingapplication). In other embodiments, the notice could provide tactile oraudio feedback. For example, mobile phone capturing the audio of aconversation could vibrate or beep when the conversation exhibits agiven pattern of communication recognized by the coaching application.Further, different vibration patterns or beeps may be used to indicatewhat characteristic of autism the participant exhibited—e.g., one beepcorrespond to a lengthy gap in the conversation, while two beepscorrespond to resisting the attempts of another participant to changethe topic. In another example, the coaching application may output anaudio message via an earpiece being worn by the participant or display amessage on a display device worn on the head of the participant.

At step 720, the coaching application suggests an action for theparticipant which remedies or mitigates a negative impact caused byexhibiting the characteristic of autism. Stated differently, thebehavior of the participant detected by the diagnosis system may be asocially awkward or inconsistent with accepted social norms or rules ofetiquette typically followed during a conversation. To mitigate theeffects of this behavior on the other participants in the conversation,the coaching application suggests an action to the participant whichconforms the participant's behavior to the social norm. Using the listof suggested action discussed above, the coaching application mayidentify an action that corresponds to the behavior of the participantsor the particular characteristic of autism being exhibited. For example,if the participant failed to recognize the other participant is tryingto end the conversation, the coaching application may suggest a phrasethat is typically used to end a conversation such as “it was good totalk to you, let's chat again soon.” Or if the participant does notrespond to an emotional statement made by another participant, thecoaching application could suggest that the participant use asympathetic statement such as “that's a terrible thing to have happen.”

In addition to suggesting statements that could be written or spoken tothe other participants, the coaching application could also suggestnon-verbal or non-textual forms of communication, actions or behaviorsto show sympathy, making periodic eye contact, or waving goodbye to enda conversation. These suggestions may be made in combination with otherstatements suggested by the coaching application.

Although discussed in the context on an ongoing conversation betweenparticipants, method 700 is not limited to such. In other embodiments,the diagnosis system and coaching application may review completedconversations. For example, the diagnosis system could receive all thechat or SMS messages sent and received by a user throughout the day. Thediagnosis system can process these conversations and identify passagesthat exhibit signs of autism or violate social norms. The coachingapplication can notify the user and provide an explanation of how theconversation violated a social norm. This permits the participant toreview the conversations and hopefully learn to better recognize certainsocial cues.

FIG. 8 illustrates a flow chart 800 for identifying characteristic ofautism in a conversation. In one embodiment, flow chart 800 is a flowfor performing step 710 shown in FIG. 7 where the diagnosis system isused to identify a characteristic of autism in a conversation. However,method 800 is just one example of a suitable NLP technique for detectingcharacteristics of autism. In other example, a NLP technique that doesnot require a ML model or a training process may be used.

At step 805, the diagnosis system generates a ML model to recognize acharacteristic of autism which violates a social norm. In oneembodiment, the ML model may be generated using one or more baselineconversations that do and do not exhibit characteristics of autism.Generating such ML models was disclosed in method 300 of FIG. 3 and willnot be described in detail here.

At step 810, the diagnosis system processes the text of the ongoingconversation. The text may be sent to the diagnosis system in batches ora sequence of updates. These updates may be sent by chat application,SMS applications, or audio capturing devices that record theconversation.

At step 815, the diagnosis system evaluates the processed text using themodel. In one embodiment, the diagnosis system uses method 400 in FIG. 4to generate features which are then weighted using the ML model. Thediagnosis system may compare a predictive score to a threshold todetermine whether a particular portion of the conversation exhibits acharacteristic of autism. If so, at step 820, the diagnosis systemtransmits information about the characteristic to the coachingapplication. In one embodiment, the diagnosis system may provide a codeto the coaching application which it then translates into a descriptionof the symptom using the symptom database. In addition, the diagnosissystem may provide other information such as the topic of theconversation, the names (or user names) of the different speakers in theconversation, the text of the conversation that includes thecharacteristic of autism, and the like. The coaching application can usethis information when providing the notice to the participant.Alternatively, the diagnosis system, rather than the coachingapplication, may generate the statement that explains to the participanthow his behavior corresponds to a characteristic of autism. The coachingapplication would then output the statement provided by the diagnosissystem in the notice to the participant.

FIGS. 9A and 9B illustrate a GUI 900 for coaching a person regardingcertain patterns of conversation, according to embodiments. As shown inFIG. 9A, GUI 900 includes a conversation 905 between two participantsusing a chat application. As the conversation 905 progresses, theapplication sends the chat portions 907 to the diagnosis system as theparticipants transmit the portions 907 to each other. Stateddifferently, when a participant types a message into region 910 andsends the message to other participants, the chat application forwardsthe message to the diagnosis system. Alternatively, the chat applicationmay wait until multiple messages are sent before forwarding thecorresponding portions 907 to the diagnosis system.

As discussed, the diagnosis system processes the text of theconversation 905 to predict whether the conversation exhibits acharacteristic or pattern of behavior characteristic of autism. Asshown, the diagnosis system identifies that one of the participants (theuser labeled “Me”) is ignoring an attempt by another participant (theuser labeled “Tom”) to change the topic of conversation. For example, atportions 907A and 907B both participants are discussing the sametopic—i.e., trains. However, at portions 907C and 907D Tom makesrepeated attempts to discuss a different subject—i.e., helicopters—whichis ignored either consciously or unconsciously by the other participant.In response, the coaching application outputs for display a notice 915which includes a statement describing that the participant labeled “Me”has failed to recognize that the other participant is trying to changethe subject. The notice 915 is shown as a pop-up that overlays a portionof the GUI 900. However, in other embodiments, the notice 915 may be inline with elements already being displayed in the GUI 900. Furthermore,the coaching application may also output an audio prompt thataccompanies the notice 915 (e.g., a vibration or ding) to attract theparticipant's attention. In one embodiment, instead of the notice 915including a statement describing the behavior of the participant, thecoaching application may highlight portions 907C and 907D to capture theattention of the user so he will recognize that the other participant isattempting to change the topic. In addition, the coaching applicationmay cause the new topic (e.g., the word “helicopter”) to begin flashingor change colors in the GUI 900 in order to provide notice to the userthat he has violated a social norm.

In addition to the statement, the coaching application outputs fordisplay arrows 920 which point to the portions 907C and 907D in theconversation 905 that caused the diagnosis system to determine theparticipant is exhibiting a characteristic of autism. The arrows 920provide additional feedback to the participant so he can quicklyidentify his mistake as well as potentially remedy the situation—e.g.,begin discussing helicopters instead of trains.

FIG. 9B illustrates a GUI 950 with the same conversation 905 as the oneillustrated in FIG. 9A. In addition to identifying symptoms or patternof behavior exhibited by the messages from the participant, GUI 950includes a notice 955 that identifies a general statement of the symptom960 as well as an action 965. That is, the coaching application providesa suggestion for adjusting the participant's behavior. In this example,the coaching application suggests that the participant change the topicto follow the topic being introduced by the other participant (Tom). Theaction 965 suggested by the coaching application may vary based on theparticular symptom or pattern of behavior identified by the diagnosissystem, the context of the conversation, subject matter of theconversation, the communication medium in which the conversation istaking place (e.g., via chat message, email, in-person, etc), and thelike.

The descriptions of the various embodiments of the present inventionhave been presented for purposes of illustration, but are not intendedto be exhaustive or limited to the embodiments disclosed. Manymodifications and variations will be apparent to those of ordinary skillin the art without departing from the scope and spirit of the describedembodiments. The terminology used herein was chosen to best explain theprinciples of the embodiments, the practical application or technicalimprovement over technologies found in the marketplace, or to enableothers of ordinary skill in the art to understand the embodimentsdisclosed herein.

In the preceding, reference is made to embodiments presented in thisdisclosure. However, the scope of the present disclosure is not limitedto specific described embodiments. Instead, any combination of thefollowing features and elements, whether related to differentembodiments or not, is contemplated to implement and practicecontemplated embodiments. Furthermore, although embodiments disclosedherein may achieve advantages over other possible solutions or over theprior art, whether or not a particular advantage is achieved by a givenembodiment is not limiting of the scope of the present disclosure. Thus,the preceding aspects, features, embodiments and advantages are merelyillustrative and are not considered elements or limitations of theappended claims except where explicitly recited in a claim(s). Likewise,reference to “the invention” shall not be construed as a generalizationof any inventive subject matter disclosed herein and shall not beconsidered to be an element or limitation of the appended claims exceptwhere explicitly recited in a claim(s).

The present invention may be a system, a method, and/or a computerprogram product. The computer program product may include a computerreadable storage medium (or media) having computer readable programinstructions thereon for causing a processor to carry out aspects of thepresent invention.

The computer readable storage medium can be a tangible device that canretain and store instructions for use by an instruction executiondevice. The computer readable storage medium may be, for example, but isnot limited to, an electronic storage device, a magnetic storage device,an optical storage device, an electromagnetic storage device, asemiconductor storage device, or any suitable combination of theforegoing. A non-exhaustive list of more specific examples of thecomputer readable storage medium includes the following: a portablecomputer diskette, a hard disk, a random access memory (RAM), aread-only memory (ROM), an erasable programmable read-only memory (EPROMor Flash memory), a static random access memory (SRAM), a portablecompact disc read-only memory (CD-ROM), a digital versatile disk (DVD),a memory stick, a floppy disk, a mechanically encoded device such aspunch-cards or raised structures in a groove having instructionsrecorded thereon, and any suitable combination of the foregoing. Acomputer readable storage medium, as used herein, is not to be construedas being transitory signals per se, such as radio waves or other freelypropagating electromagnetic waves, electromagnetic waves propagatingthrough a waveguide or other transmission media (e.g., light pulsespassing through a fiber-optic cable), or electrical signals transmittedthrough a wire.

Computer readable program instructions described herein can bedownloaded to respective computing/processing devices from a computerreadable storage medium or to an external computer or external storagedevice via a network, for example, the Internet, a local area network, awide area network and/or a wireless network. The network may comprisecopper transmission cables, optical transmission fibers, wirelesstransmission, routers, firewalls, switches, gateway computers and/oredge servers. A network adapter card or network interface in eachcomputing/processing device receives computer readable programinstructions from the network and forwards the computer readable programinstructions for storage in a computer readable storage medium withinthe respective computing/processing device.

Computer readable program instructions for carrying out operations ofthe present invention may be assembler instructions,instruction-set-architecture (ISA) instructions, machine instructions,machine dependent instructions, microcode, firmware instructions,state-setting data, or either source code or object code written in anycombination of one or more programming languages, including an objectoriented programming language such as Smalltalk, C++ or the like, andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The computerreadable program instructions may execute entirely on the user'scomputer, partly on the user's computer, as a stand-alone softwarepackage, partly on the user's computer and partly on a remote computeror entirely on the remote computer or server. In the latter scenario,the remote computer may be connected to the user's computer through anytype of network, including a local area network (LAN) or a wide areanetwork (WAN), or the connection may be made to an external computer(for example, through the Internet using an Internet Service Provider).In some embodiments, electronic circuitry including, for example,programmable logic circuitry, field-programmable gate arrays (FPGA), orprogrammable logic arrays (PLA) may execute the computer readableprogram instructions by utilizing state information of the computerreadable program instructions to personalize the electronic circuitry,in order to perform aspects of the present invention.

Aspects of the present invention are described herein with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer readable program instructions.

These computer readable program instructions may be provided to aprocessor of a general purpose computer, special purpose computer, orother programmable data processing apparatus to produce a machine, suchthat the instructions, which execute via the processor of the computeror other programmable data processing apparatus, create means forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks. These computer readable program instructionsmay also be stored in a computer readable storage medium that can directa computer, a programmable data processing apparatus, and/or otherdevices to function in a particular manner, such that the computerreadable storage medium having instructions stored therein comprises anarticle of manufacture including instructions which implement aspects ofthe function/act specified in the flowchart and/or block diagram blockor blocks.

The computer readable program instructions may also be loaded onto acomputer, other programmable data processing apparatus, or other deviceto cause a series of operational steps to be performed on the computer,other programmable apparatus or other device to produce a computerimplemented process, such that the instructions which execute on thecomputer, other programmable apparatus, or other device implement thefunctions/acts specified in the flowchart and/or block diagram block orblocks.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods, and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof instructions, which comprises one or more executable instructions forimplementing the specified logical function(s). In some alternativeimplementations, the functions noted in the block may occur out of theorder noted in the figures. For example, two blocks shown in successionmay, in fact, be executed substantially concurrently, or the blocks maysometimes be executed in the reverse order, depending upon thefunctionality involved. It will also be noted that each block of theblock diagrams and/or flowchart illustration, and combinations of blocksin the block diagrams and/or flowchart illustration, can be implementedby special purpose hardware-based systems that perform the specifiedfunctions or acts or carry out combinations of special purpose hardwareand computer instructions.

Embodiments of the invention may be provided to end users through acloud computing infrastructure. Cloud computing generally refers to theprovision of scalable computing resources as a service over a network.More formally, cloud computing may be defined as a computing capabilitythat provides an abstraction between the computing resource and itsunderlying technical architecture (e.g., servers, storage, networks),enabling convenient, on-demand network access to a shared pool ofconfigurable computing resources that can be rapidly provisioned andreleased with minimal management effort or service provider interaction.Thus, cloud computing allows a user to access virtual computingresources (e.g., storage, data, applications, and even completevirtualized computing systems) in “the cloud,” without regard for theunderlying physical systems (or locations of those systems) used toprovide the computing resources.

Typically, cloud computing resources are provided to a user on apay-per-use basis, where users are charged only for the computingresources actually used (e.g. an amount of storage space consumed by auser or a number of virtualized systems instantiated by the user). Auser can access any of the resources that reside in the cloud at anytime, and from anywhere across the Internet. In context of the presentinvention, a user may access applications (e.g., the diagnosis systems112 or 602) or related data available in the cloud. For example, thediagnosis system could execute on a computing system in the cloud andidentify characteristics of autism. In such a case, the diagnosis systemcould receive the textual conversations and store the results ofprocessing those conversations at a storage location in the cloud. Doingso allows a user to access this information from any computing systemattached to a network connected to the cloud (e.g., the Internet).

While the foregoing is directed to embodiments of the present invention,other and further embodiments of the invention may be devised withoutdeparting from the basic scope thereof, and the scope thereof isdetermined by the claims that follow.

1.-8. (canceled)
 9. A system, comprising: a computer processor; and amemory containing a program that, when executed on the computerprocessor, performs an operation for processing data, comprising:receiving information from a diagnosis system indicating that acontribution to the conversation made by the participant exhibits acharacteristic of a medical disorder based on evaluating text of theconversation using a ML model; and transmitting a notice to theparticipant indicating the contribution to the conversation by theparticipant is characteristic of the medical disorder.
 10. The system ofclaim 9, wherein the operation further comprises: suggesting apredefined action to the participant, wherein the action is consistentwith a social norm associated with the characteristic of the medicaldisorder exhibited by the participant.
 11. The system of claim 9,wherein the characteristic of the medical disorder comprises a symptomof autism.
 12. The system of claim 11, wherein the ML model is generatedusing a plurality of training examples, each example being a text of aconversation labeled as exhibiting at least one symptom of autism. 13.The system of claim 9, wherein transmitting the notice to theparticipant comprises: transmitting for display on a screen viewable tothe participant a description of the characteristic of the medicaldisorder exhibited by the participant.
 14. The system of claim 9,wherein transmitting the notice to the participant comprises:transmitting the notice for display on a graphical user interface, thenotice comprising at least a portion of the conversation containing thecontribution to the conversation made by the participant that exhibitsthe characteristic of the medical disorder.
 15. A computer programproduct for providing feedback to a participant in a conversation, thecomputer program product comprising: a computer-readable storage mediumhaving computer-readable program code embodied therewith, thecomputer-readable program code executable by one or more computerprocessors to: receive information from a diagnosis system indicatingthat a contribution to the conversation made by the participant exhibitsa characteristic of a medical disorder based on evaluating text of theconversation using a machine learning (ML) model; transmit a notice tothe participant indicating the contribution to the conversation by theparticipant is characteristic of the medical disorder.
 16. The computerprogram product of claim 15, further comprising computer-readableprogram code executable to: suggest a predefined action to theparticipant, wherein the action is consistent with a social normassociated with the characteristic of the medical disorder exhibited bythe participant.
 17. The computer program product of claim 15, whereinthe characteristic of the medical disorder comprises a symptom ofautism.
 18. The computer program product of claim 17, wherein the MLmodel is generated using a plurality of training examples, each examplebeing a text of a conversation labeled as exhibiting at least onesymptom of autism.
 19. The computer program product of claim 15, whereintransmitting the notice to the participant comprises computer-readableprogram code executable to: transmit for display on a screen viewable tothe participant a description of the characteristic of the medicaldisorder exhibited by the participant.
 20. The computer program productof claim 15, wherein transmitting the notice to the participantcomprises computer-readable program code executable to: transmit thenotice for display on a graphical user interface, the notice comprisingat least a portion of the conversation containing the contribution tothe conversation made by the participant that exhibits thecharacteristic of the medical disorder.